December 15, 2010


Thanks for the input on the phones. I personally am a big fan of a live person (loved Molly's comment), but it's not completely practical right now. As a good first step we streamlined our phone tree. There used to be 38 seconds of "Welcome to Southpoint Pediatrics...our office hours are...our blogs is...our fax is...etc, etc, etc." and then the phone tree. Now it says, "Welcome to Southpoint Pediatrics. Press 1 to schedule an appointment {gets you to a live person}. Press 2 to leave a message for a medical assistant {gets you to their inbox, where they call back very quickly}. Our office hours are....the other 36 seconds..."

I'm still in favor of the live person answering the phone, at least when they can, but at least we are headed in the right direction. I mean, come one, no one wants to wait on the phone when you've got a sick kid.

In other news, today Ella pointed out that the Christmas lights weren't on. "You're right. I'll turn them on." I did, and was rewarded with, "I so proud of you, Mommy!"

Oh, Ella. When you're cute, you're cute.

***Okay, just called our office, and it's not short and sweet yet. But it will be. I promise.

1 comment:

packermom said...

She is just perfect........isn't she?........mostly?

This grandma is SO proud of her!!!